Customer Support Specialist II - (Remote) at Wrapbook

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Wrapbook: Customer Support Specialist II (Remote - US/Canada)

Unleash Your Passion for Film & Entertainment as a Customer Support Hero!

Do you crave a fast-paced, creative environment where you can leverage your customer support skills to empower film and entertainment professionals? Wrapbook is seeking a passionate Customer Support Specialist II to join our growing team!

Become a Crew Member's Champion

• Support Rockstar: Provide daily assistance to crew members via phone and Salesforce, ensuring a smooth Wrapbook experience.
• Problem-Solving Ace: Troubleshoot technical issues, identify root causes, and guide crew towards solutions.
• Case Management Master: Manage your caseload effectively, ensuring prompt issue resolution and follow-up.
• User Experience Advocate: Identify areas for improvement and submit feature requests/bug reports to enhance the user experience.
• Escalation Expert: Identify urgent issues and escalate them to engineering teams via PagerDuty tickets.
• Collaborative Champion: Work alongside the support team to optimize user experience for all crew members.
• Workflow Wizard: Develop best practices and workflows to streamline handling of Salesforce inquiries.

Why Wrapbook is Your Dream Job

• Industry Impact: Be part of a company revolutionizing production management in film and entertainment.
• Supportive Team: Collaborate with a creative and problem-solving team dedicated to your success.
• Growth Opportunities: Witness the direct impact of your contributions on a rapidly growing company.
• Thriving Culture: Immerse yourself in a work environment that fosters inclusivity and respect for all.
• Comprehensive Benefits: Enjoy a competitive salary, unlimited PTO, remote work flexibility, health insurance, and more!

Ready to combine your customer support expertise with a love for film and entertainment? Apply now!